Shipping policy

Delivery

Orders placed between Monday and Friday are generally dispatched within 1-2 days unless we are away from the studio. If this is the case an estimated dispatch day will be communicated on the delivery options at check out. 

All orders are sent using Royal Mails 2nd Class service with an estimated delivery window of 3-5 working days. Please note that this service is untracked. Should you want to upgrade to 1st class or a tracked service you can do so for an extra charge at checkout. Please note that all delivery time frames are estimates and delays within the Royal Mail network can occur and this is completely out of our control. This includes but is not limited to, localised strikes, flooding, storms, snow and general delays at sorting centres.

Please be sure to double check your delivery address before checking out as orders placed with an incorrect address are not likely to arrive and unfortunately, cannot be refunded.

What to do if you think your order is missing

  • Check the address on your order is correct
  • Check the tracking information if you purchased a trackable delivery method
  • Check for any delays in your area
  • Check with your local Royal Mail delivery office. When there are delays in the network, letters fall off of the priority list and can sit in their delivery centre for days. If you need help locating yours please feel free to get in touch and we’ll do our best to help

Unfortunately, Royal Mail will only accept an item as lost after 10 working days so please give your order some extra time to arrive before reporting your order as missing. 

If your order has not arrived within 10 working days please contact hello@joannehawker.co.uk, use the contact form or simply hit reply on your order confirmation email.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, faulty or if you have received the wrong item. Please contact us and In your email please include your name, order number and photos of the item you have received, we will then look into the issue for you.

Still have questions?

No worries! Pop an email to hello@joannehawker.co.uk and we’ll do our best to assist you.